Privacy Policy

Stacey Lawlor Communication is a South Africa-based online practice offering child-focused speech therapy, English language development, and professional communication coaching. For privacy questions, contact staceylawlor.communication@gmail.com or WhatsApp +27 83 456 9307.

We collect only the information reasonably needed to respond to enquiries, assess suitability, manage bookings, deliver services, and maintain client records.

• Contact details, including name, email address, phone or WhatsApp number, and country or time zone.
• Client, parent, guardian, or learner details relevant to the requested service.
• Booking preferences, appointment history, payment status, EFT references, and administration notes.
• Speech, language, learning, coaching, or portal information you choose to share for service delivery.
• Documents, messages, technical information, and session-related records used through the website or client portal.

Personal information is used to communicate with you, recommend appropriate services, provide online sessions, manage bookings and payments, send reminders, support the client portal, and meet professional, legal, accounting, and record-keeping responsibilities.

Child-related, health-related, learning, and communication information is handled with extra care. Where a child is the client, information is normally collected from or with the involvement of a parent or legal guardian. This information is used only for the services requested, appropriate professional support, and related administration.

We do not sell personal information. Information may be shared only where needed to provide the service, operate the website, comply with law, protect rights or safety, or work with another professional where you have given permission or where disclosure is legally required.

• Website, hosting, email, booking, portal, security, and file-storage providers.
• WhatsApp, Zoom, or similar communication tools used for service communication or online sessions.
• Banks, accountants, or payment administration providers where needed for billing and records.
• Educators, caregivers, healthcare providers, or other professionals only where appropriate and authorised.

Because the practice operates online, some technology providers may process or store information outside South Africa. Reasonable steps are taken to use reputable providers and to protect information in line with South African privacy principles.

Reasonable administrative, technical, and access-control measures are used to protect personal information. Records are kept for as long as needed for service delivery, legal or professional obligations, accounting, dispute resolution, and legitimate business purposes, after which they are deleted, de-identified, or archived where appropriate.

The website may use essential cookies or similar technologies required for WordPress, security, forms, booking, client portal sessions, embedded media, or site performance. If non-essential analytics or marketing cookies are introduced, this policy should be updated and any required consent process added.

Under South African privacy law, you may request access to your personal information, ask for corrections, object to certain processing, request deletion where legally applicable, withdraw consent where processing is based on consent, and lodge a complaint with the Information Regulator of South Africa.

This policy may be updated as the website, client portal, booking flow, or legal requirements change. The updated version will be posted on this page with a new last-updated date.